Returns
Refund Policy
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Returns
Please respect our Sales team. Rude or aggressive emails will not be responded to.
Please email us asap about your purchase if you need to return it. Our contact email policy lasts 7 days. Don't panic this doesn't mean the item needs to be returned in 7 days, it's just a courtesy email to let us know! If 7 days have gone by and you have not contacted us since your purchase, unfortunately we cannot offer you a refund or exchange.
**Exchanging items will incur a $14 charge ($10 postage + $4 restock fee)**
**Refunding items will incur a $4 restock fee**
Please email us before purchasing if you are unsure about sizing, fabric or anything we can help you with making the correct choice based on information given.
Please remember we are here to help with your order.
EMAIL - hello@hutclothing.com
To be eligible for a return, your item must be in original, re-sellable condition which means unworn, tags attached, no smell of perfume or make-up on garment.
No refund/exchange on sale items. Sale items are final sales unless deemed faulty. Any sneaky sale items sent back will be returned to sender at the customers cost.
To complete your return, we require a receipt or proof of purchase.
No refund will be given if -
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
If there has been no contact 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hutclothing.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@hutclothing.com and send your item to:
Shipping
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We apologize, but International orders cannot be exchanged.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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INTERNATIONAL RETURNS
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund due to a faulty product, the cost of return shipping will be deducted from your refund.
We don't offer exchanges for international purchases. You may send your item back for a refund and re-purchase again.
To return your product, you should mail your product to:
